Support for your Visitors and Customers

Marina Black -

Support for your Visitors and Customers.

This is where you can get the link for your customers to go to our technical support (provided 24/7 via the live chat) and also get our billing and tech support contact details for your customers (as templates billing and tech support is provided by our company support staff). If you also offer your company services along with our designs you are free to add your contact details with a disclaimer they are the details regarding your services only.  

The live support chat link is editable in the meaning that you can add your PRESET CODE (for our support staff to track that the customer came form your affiliate website (for this tracking you should also have your affiliate site URL added in the preset Other Settings). For instance, the chat link can be edited as 

http://chat.template-help.com/connect/71Yy3h1Fx7a07hLD1f02lPG59Y3h3g/?referer=designs.com

so once clicked it will refer to our chat having designs.com in the chat window title: 

 

 

 

If you have affiliate questions or issues feel free to contact our affiliate support by submitting a ticket request

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Have more questions? Submit a request

Comments

Powered by Zendesk